Privacy Policy
How Hashonic uses and protects information across the Marketplace, Admin operations and Mobile application.
Pre-release policy status
This policy reflects the current technical design as at 25 August 2026. Accountable legal approval, final retention periods and the complete production processor inventory remain release gates.
Contact
Privacy and account requests can be sent to support@hashonic.com. Never send a password, card number or authentication secret.
Information we use
- Account identity, authentication status and security-session metadata.
- Saved addresses, order delivery snapshots, baskets, favourites and preferences.
- Seller, storefront, listing, moderation and marketplace transaction records.
- Payment and refund status supplied by Stripe; Hashonic does not store complete card details.
- Support, report, review, message and privacy-request content you submit.
- Bounded security, request, audit and operational records needed to protect the service.
Why we use it
- Provide accounts, listings, orders, delivery and support.
- Process and reconcile physical-goods payments and refunds.
- Prevent fraud, abuse, duplicate operations and stock races.
- Meet tax, accounting, dispute, marketplace-safety and legal obligations.
- Diagnose failures and protect users without recording passwords, payment secrets or unnecessary private content.
Sharing and processors
Information is shared only as needed with sellers fulfilling an order and with approved infrastructure, database, email, address, payment and future error-monitoring providers. The final signed application and production provider inventory will control the store privacy declarations.
Retention and deletion
Account convenience data is removed or anonymised through the verified erasure process when no longer needed. Order, payment, refund, fraud, audit and dispute records may be retained where law or a live claim requires it. Exact periods will be published from the approved retention register before release.
Your choices and rights
You can update account information, manage optional email preferences, download a private account export, request access or correction, and initiate account erasure. Applicable rights depend on your location and lawful exceptions.
Security and international processing
Hashonic uses access controls, short-lived sessions, encryption in transit, least-privileged operations and audited administrative actions. Final hosting regions, transfer safeguards, incident contacts and processor terms must be recorded before public launch.